LEGAL & POLICY
Digital License & Software Policy
Important information about software licenses, activation keys, digital delivery, publisher terms and support.
Last Updated: 7 October 2026
1. Introduction
• Digital products differ from physical products: they are delivered electronically and may become non-recoverable once disclosed or activated.
• A software license grants rights according to the applicable publisher's or licensor's terms.
• Purchasing a license from CraftWeb Technology Services Pvt. Ltd. (“CraftWeb”) does not transfer ownership of the underlying software or its intellectual property.
• Your use of the software is governed by the applicable publisher's license agreement.
LICENSE LIFECYCLE
1. Purchase
Review the listing and place your order.
2. Verification
Payment and order verification.
3. Delivery
License delivered electronically.
4. Activation
Activate under the publisher's terms.
5. Support
Reasonable assistance where needed.
2. Types of Digital Products
This policy covers digital software products and licenses that may be offered through the CraftWeb store, including:
Antivirus & Security
Antivirus, endpoint and security software licenses.
Operating Systems
Operating system licenses for devices and servers.
Productivity Software
Office and productivity applications.
Business Applications
Software for business operations and management.
Subscription Licenses
Time-based licenses with a defined validity period.
Utility Software
Tools for maintenance, backup and system utilities.
Other Digital Licenses
Other legitimate third-party digital licenses and activation keys.
3. License Ownership & Intellectual Property
• Software remains the intellectual property of the respective publisher or licensor.
• CraftWeb does not acquire ownership of third-party software merely by selling or providing a license.
• You receive only the license rights permitted by the applicable license terms.
4. Legitimate Licenses
CraftWeb intends to offer legitimate software licenses and digital products obtained through appropriate commercial channels.
Unless expressly stated for a specific product, the listing of a product does not imply any partnership, sponsorship or authorization by the software publisher.
5. Product Description
Before purchase, please review:
• Product name
• Edition or version
• Number of users or devices
• Validity or subscription period
• Operating system compatibility
• Region or country restrictions, where applicable
• Activation method
• System requirements
Product-specific terms shown on the product listing may also apply.
6. License Delivery
Digital products may be delivered through:
• Your registered email address
• Your customer account
• Electronic order communication
• Another approved digital delivery mechanism
Delivery occurs after successful payment and order verification.
Delivery is not instant unless the product listing for a particular product explicitly states that it offers instant delivery.
7. Activation Keys
KEEP YOUR KEYS CONFIDENTIAL
• Activation keys and license codes are sensitive digital credentials.
• Please keep them confidential and store them securely.
• Do not publish, resell, share or misuse keys where this is prohibited by the publisher.
• CraftWeb will not intentionally expose license inventory publicly.
8. Key Delivery Errors
If you receive:
• An incorrect key
• An invalid key
• A key for the wrong product or edition
• A previously activated or non-functional key
please contact CraftWeb with:
• Order number
• Registered email address
• Product name
• The activation error
• A screenshot or error message, where applicable
CraftWeb may investigate and provide an appropriate resolution where the issue is verified.
9. Activation Failure
Activation may fail for reasons such as:
• Wrong edition
• Incompatible operating system
• Regional restriction
• Publisher activation issue
• Account issue
• Previous activation
• Incorrect installation
• Network or service availability
• Other publisher-side conditions
CraftWeb may assist with reasonable troubleshooting but cannot guarantee resolution of issues within publisher-side systems.
10. Digital License Refunds
REFUNDS DEPEND ON LICENSE STATUS
• Cancellation and refund eligibility depend on the status of the digital license.
• Before delivery or activation, cancellation may be possible, where applicable.
• Once a key has been disclosed, redeemed, activated or consumed, refund eligibility may be restricted, because the digital asset may no longer be recoverable.
• Issues involving invalid, incorrect or non-working licenses will be investigated.
• Applicable consumer rights and law remain unaffected.
11. Subscription Products
• Subscription duration is specific to each product.
• Renewal is subject to the applicable product terms.
• Unless explicitly stated, purchasing a subscription does not necessarily mean that it will renew automatically.
• Please review the renewal terms before purchase.
12. Device / User Limits
Licenses may be restricted, for example, to:
• One user
• Multiple users
• One device
• Multiple devices
• Household or business use
These restrictions must be respected according to the publisher's license terms.
13. Transferability
• Not all licenses are transferable.
• Transfer rights depend on the publisher's license agreement.
• Please do not assume that a license can be moved to another person, organization or device.
14. Third-Party Software
THIRD-PARTY LICENSES
• Microsoft and other software brands remain the property of their respective owners.
• Their trademarks and licensing terms are governed by their respective owners.
• Product-specific licensing models can vary between publishers and products.
• Please review the applicable publisher terms before purchase and use.
• Mentioning a brand does not imply any partnership, sponsorship or authorization unless expressly stated.
15. Antivirus Products
• Antivirus and security licenses may include defined device or user counts and validity periods, as stated on the product listing.
• Activation may require an account with the publisher or installation of the publisher's software.
• Detection and security functionality depend on the publisher's software and service infrastructure.
• CraftWeb cannot guarantee uninterrupted availability of third-party security services.
16. Software Support
CRAFTWEB MAY ASSIST WITH
• Delivery of your license
• Activation guidance
• Basic installation guidance
• Order verification
PUBLISHER SUPPORT MAY BE REQUIRED FOR
• Account problems
• Software bugs
• Subscription platform issues
• Advanced technical issues
• Publisher-side service outages
17. System Requirements
You are responsible for checking compatibility before purchase, including:
• Operating system compatibility
• Hardware requirements
• System architecture
• Supported versions
• Internet connection requirements
• Region or activation restrictions
18. Misuse
The following are not permitted:
• Unauthorized redistribution
• License cracking
• Key sharing where prohibited
• Fraudulent activation
• Circumvention of license controls
• Unauthorized resale
• Use contrary to publisher terms
• Attempts to exploit activation systems
Suspected misuse may be investigated and handled appropriately, subject to applicable law.
19. Digital Delivery Security
PROTECTING LICENSE DELIVERY
• CraftWeb may use reasonable measures to protect license inventory and delivery information.
• Please help protect your licenses by keeping your account details and delivered keys secure.
20. Order Verification
Digital orders may be subject to reasonable verification, particularly where:
• Payment verification is required
• Unusual order patterns are detected
• Fraud prevention checks are triggered
Verification is limited to what is reasonably necessary, and no unnecessary additional information is requested.
21. Data & Privacy
Personal information collected in connection with digital orders is handled in accordance with our Privacy Policy.
PRIVACY POLICY →IMPORTANT NOTICE
Always review the product listing and applicable publisher/license terms before purchasing a digital software product.
Need help with a software license?
Share your order number and product details, and our team will help with delivery, activation guidance or license issues.
Email:
info@cwtspl.com