LEGAL & PRIVACY
Privacy Policy
Your privacy matters to us. This Privacy Policy explains how CraftWeb Technology Services may collect, use, protect and handle information when you visit our website, contact us, use our services or interact with our digital platforms.
Last Updated: 7 October 2026
CONTENTS
1. Introduction
CraftWeb Technology Services respects the privacy of individuals who interact with its website, services and digital platforms. This Privacy Policy describes the general principles governing the collection, use, storage and protection of information.
This policy applies to information collected through the CraftWeb website and related interactions where this policy is presented.
If a specific CraftWeb product or service has its own privacy notice, agreement or data-processing terms, those terms may apply in addition to this policy.
2. Information We May Collect
Depending on how you interact with us, the information we may collect can include the following.
Contact Information
• Name
• Email address
• Phone number
• Company / organization information
Enquiry Information
• Requirement details
• Messages submitted through contact forms
• Product and service enquiries
Technical Information
• IP address
• Browser and device information
• Operating system
• Referring pages
• General website usage information
• Cookies and similar technologies, where used
Transaction Information
If purchases are made through the website, relevant order, billing and transaction-related information may be processed as necessary to complete the transaction.
3. How We Use Information
Information may be used for purposes such as:
• Responding to enquiries and requests
• Providing requested products or services
• Processing orders and related transactions
• Providing customer support
• Communicating about services, products or enquiries
• Improving website functionality and user experience
• Maintaining security and preventing misuse
• Maintaining business and technical records
• Complying with applicable legal obligations
4. Cookies and Similar Technologies
The website may use cookies and similar technologies to provide essential functionality, remember preferences, understand website usage and improve the user experience.
Some third-party services, plugins or embedded technologies may also use cookies or similar technologies where enabled.
You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.
5. Information Submitted Through Contact Forms
When you submit a contact or enquiry form, the information you provide may be used to respond to your request and provide relevant assistance.
The enquiry form on our Contact page currently asks for the following information:
• Name
• Phone
• Company / Organization
• Requirement Type
• Message
6. When Information May Be Shared
Information may be shared only where reasonably necessary for purposes such as:
• Providing requested services
• Operating website and technology infrastructure
• Processing transactions
• Providing customer support
• Maintaining security
• Meeting legal obligations
• Protecting rights and property
7. Data Security
CraftWeb takes reasonable technical and organizational measures intended to protect information against unauthorized access, misuse, alteration, disclosure or loss.
No method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
8. Data Retention
Information may be retained for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business records, resolving disputes, enforcing agreements and meeting applicable legal obligations.
Retention periods may vary depending on the type and purpose of the information.
9. Third-Party Services and External Links
The website may contain links to third-party websites, services or platforms.
CraftWeb is not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of those services separately.
10. Children's Privacy
The website and our general business services are not specifically directed at children. If information relating to a child is provided through a service or customer relationship, the applicable service terms and privacy requirements may apply.
11. Your Rights and Choices
Depending on applicable law, you may have rights regarding your personal information, which may include:
• Requesting access to information
• Requesting correction of inaccurate information
• Requesting deletion, where applicable
• Requesting restriction of, or objecting to, certain processing, where applicable
• Withdrawing consent where processing is based on consent
• Requesting information about applicable processing
The rights available to you depend on applicable law and the circumstances of the processing. To make a request, please contact us using the details below.
12. Service-Specific Privacy
Certain CraftWeb products, software platforms, SaaS offerings, school systems, business systems, healthcare solutions, IoT platforms or managed services may process additional information.
Where applicable, the relevant customer agreement, service-specific privacy notice, data-processing terms or product documentation may provide additional information about how that information is handled. This website Privacy Policy does not by itself govern all information processed through those products or services.
13. Changes to This Privacy Policy
CraftWeb may update this Privacy Policy from time to time to reflect changes in services, technology, legal requirements or business practices.
The updated version will be posted on this page with a revised “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy or wish to make a request regarding your information, please contact us:
CraftWeb Technology Services Pvt. Ltd.
Email:
info@cwtspl.comLocation:
Bilaspur, Chhattisgarh, India