LEGAL & POLICY
Shipping & Delivery Policy
Information about order processing, shipping, delivery and receipt of CraftWeb physical products.
Last Updated: 7 October 2026
1. Introduction
This Shipping & Delivery Policy applies to physical products ordered through the CraftWeb Technology Services Pvt. Ltd. (“CraftWeb”) online store, including servers, workstations, desktops, laptops, monitors, networking equipment, storage devices, RAM, SSDs and HDDs, IT accessories and other physical IT equipment, whether new, refurbished, used or open-box.
Delivery depends on product availability, the delivery location, order verification, payment confirmation, logistics and other circumstances. Product-specific delivery information shown on the product page, at checkout or in a quotation may also apply.
Digital software and license products are not physically shipped and follow separate digital delivery rules (see Section 15).
AT A GLANCE
Physical Products
Hardware, components and accessories shipped after payment and verification.
READ MORE →Large / Enterprise Equipment
Servers, racks and bulk orders may need special handling and separate quotes.
READ MORE →Refurbished Products
Packaged appropriately; disclosed cosmetic wear is not a shipping defect.
READ MORE →2. Order Processing
Orders for physical products generally follow the workflow below. Processing time can vary by product and order, and no fixed processing time applies unless stated for a specific product or order.
Order Placed
Payment Confirmation
Order Verification
Product Preparation
Dispatch
Tracking (where available)
Delivery
3. Product Availability
• Products may be listed as In Stock, Available on Request, Pre-order or with a similar status, where applicable.
• Large servers, workstations, enterprise hardware and project equipment may require availability confirmation before dispatch.
• If an ordered product becomes unavailable, CraftWeb may contact you regarding alternatives, revised availability, or cancellation and refund, as applicable.
4. Shipping Destination
CraftWeb intends to serve customers across India, subject to product availability, logistics coverage and applicable restrictions. Not every location or PIN code may be serviceable for every product.
For project and enterprise orders, delivery arrangements may be separately agreed in the quotation or purchase order.
5. Shipping Charges
• Shipping charges may vary based on product type, weight, dimensions, destination and delivery method.
• Applicable shipping charges will be displayed at checkout or communicated through the quotation or order confirmation.
• Some products or orders may qualify for free shipping only where this is explicitly stated.
6. Large / Heavy / Enterprise Equipment
This section applies to items such as:
• Servers
• Rack servers
• Workstations
• UPS systems
• Racks
• Networking equipment
• Bulk orders
• Enterprise hardware
SPECIAL HANDLING
• Special packaging or transport may be required.
• Shipping may be quoted separately.
• Delivery arrangements may be coordinated with you in advance.
• Installation, unloading and rack mounting are not automatically included unless stated in the quotation.
7. Refurbished / Used Products
REFURBISHED, USED AND OPEN-BOX ITEMS
• Refurbished products are packaged appropriately for shipment.
• Cosmetic condition disclosed on the product page does not become a shipping defect merely because the item shows normal signs of prior use.
• Please inspect the package and product on receipt.
• Any transit damage should be reported promptly with supporting evidence (see Section 13).
8. Delivery Address
• You are responsible for providing complete and accurate shipping details.
• A wrong or incomplete address, an incorrect PIN code or an unavailable recipient may cause delays or additional charges.
• Re-delivery may be subject to applicable courier or logistics charges.
9. Delivery Attempts
Delivery may involve one or more attempts, depending on the courier or logistics provider.
If delivery cannot be completed due to customer-related reasons, such as an incorrect address or an unavailable recipient, the order may be returned to sender and additional arrangements, and any applicable charges, may be required.
10. Delivery Timelines
Estimated delivery timelines, where available, will be communicated at checkout, on the product page, through the order confirmation or through the applicable quotation. Delivery dates are estimates and are not guaranteed.
Timelines may be affected by:
• Stock availability
• Destination
• Courier and logistics conditions
• Weather
• Public holidays
• Transportation disruptions
• Remote locations
• Force majeure events
• Regulatory restrictions
11. Order Tracking
• Tracking details may be provided when available.
• Tracking availability depends on the shipping method and logistics provider used for your order.
• Please use the tracking information provided with your order to follow its progress.
12. Receiving the Shipment
When your shipment arrives, we recommend that you:
• Check the condition of the package at delivery.
• Check for any visible damage.
• Where appropriate, record photographs or video while opening high-value equipment.
• Verify the product, model and accessories against the order documents.
These steps help us review any issue quickly. They are recommendations, and a claim will not be refused merely because a recording was not made.
13. Damaged Shipment
IF THE PACKAGE OR PRODUCT APPEARS DAMAGED
• Document the condition of the package and product.
• Contact CraftWeb promptly.
• Provide your order details.
• Provide photographs or video, where available.
• CraftWeb may coordinate with the courier, manufacturer or distributor and determine an appropriate resolution.
14. Wrong / Missing Product
If you receive:
• A wrong product
• A missing accessory
• An incorrect quantity
• A visibly incomplete shipment
please contact CraftWeb promptly with your order details and supporting evidence. Depending on the circumstances, the resolution may include a replacement, shipment of the missing item, a return or a refund.
15. Digital Products & Software Licenses
DELIVERED ELECTRONICALLY, NOT SHIPPED
• Digital products such as antivirus and software licenses are not physically shipped.
• Delivery may occur electronically through email, your customer account or another approved digital delivery mechanism.
• Delivery occurs after successful payment and order verification, and is subject to product availability.
• Delivery is not instant unless the specific product is stated to offer instant delivery.
• Digital license and refund rules are governed by the applicable product terms and the Refund & Cancellation Policy.
16. IT Services / Project Delivery
IT services such as the following may be delivered through physical deployment, remote services or on-site services:
• Server deployment
• Networking
• CCTV and surveillance
• Cybersecurity
• AMC and support
• Software implementation
• Infrastructure projects
The delivery schedule and milestones for these services are governed by the applicable quotation, statement of work (SOW) or service agreement.
17. International Shipping
International shipping, where offered for a specific product or project, will be subject to separate quotation, applicable taxes, customs requirements, import regulations and logistics arrangements.
18. Force Majeure
Deliveries may be delayed by circumstances outside reasonable control, including:
• Natural disasters
• Severe weather
• Transport disruptions
• Infrastructure or network failures
• Government restrictions
• Supplier or manufacturer disruptions
• Other events beyond reasonable control
19. Need help with your delivery?
Contact CraftWeb Technology Services Pvt. Ltd. with your order number and details of your question.
Email:
info@cwtspl.comWebsite:
https://cwtspl.com/